10. Handling Difficult Members & Resolving Complaints

Manual 10 focuses on helping credit union employees handle challenging member interactions professionally, resolve complaints fairly, and preserve long-term member relationships.

The course emphasizes listening skills, de-escalating difficult situations, communicating decisions respectfully, knowing when to involve management, and documenting complaints appropriately.

Membership in NCOFCU is required.

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Link will be within the registration confirmation E-Mail

Any issues call/e-mail 305-951-330 | ceo@ncofcu.org