4. Identifying Member Needs & Growing Membership

This manual covers identifying members' financial needs, asking effective questions, making appropriate product referrals, retaining members, and growing credit union membership through community relationships.

It emphasizes serving members rather than simply selling products, with practical examples involving first responders.

Membership in NCOFCU is required.

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Any issues call/e-mail 305-951-330 | ceo@ncofcu.org